NON-DISCRIMINATION POLICY – ADA
As a physician’s office, we are required to comply with basic non-discriminatory requirements, as set forth
by the Americans with Disabilities Act (ADA). These requirements prohibit exclusion, segregation, and
unequal treatment of any person with a disability.
Our facility must have in place handicapped accessibility, including an accessible exam table, allowing for
adequate space and supplies. All staff members need to be well-versed in operating accessible
equipment, helping with positioning and moving patients, and not discriminating against individuals with
disabilities.
To ensure effective communication for deaf or hard-of-hearing patients, we may need to incorporate
written notes, telecommunication devices, or an interpreter, among other aids. For visually impaired
patients, we may need to provide readers, or share correspondence in large print or Braille text, among
other aids.
The ADA also requires that service dogs be admitted to healthcare provider offices unless it would
jeopardize alterations or safety operations.
In total, we are required to modify policies and procedures whenever needed to serve a person with a
disability, without fundamentally altering the nature of the service that we provide. We are responsible for
making reasonable efforts to accommodate patients with sensory impairments, so that we better
understand the patient’s symptoms and to help prevent misdiagnosis of medical problems or prescribe
inappropriate treatment.
For additional resources regarding ADA requirements, we can research topics by visiting their home
page, www.ada.gov
Davies Fertility & IVF Specialists, S.C. complies with applicable Federal civil rights laws and does not
unlawfully discriminate, exclude or treat people differently based on their race, color, national origin, sex,
age, or disability.
We provide free aids/services to people with disabilities and to people who need language assistance.
If you need a qualified interpreter, written information in other formats, translation or other services, we
will provide these for you.
If you believe we have failed to provide these services or otherwise discriminated based on a protected
class noted above, you can also file a grievance with the Civil Rights Coordinator by contacting:
Civil Rights Coordinator, P.O. Box 14462, Lexington, KY 40512 (CA HMO customers: PO Box 24030
Fresno, CA 93779), 1-800-648-7817, TTY: 711, Fax: 859-425-3379 (CA HMO customers: 860-262-7705),
CRCoordinator@aetna.com.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office
for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or at: U.S.
Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building,
Washington, DC 20201, or at 1-800-368-1019, 800-537-7697 (TDD).